Gurgaon: With India’s fast-changing delivery landscape, the Department of Posts is working to soon launch sweeping reforms that will bring it closer in line with private courier companies and e-commerce logistics giants. Postmen delivering letters and parcels will now rely on mobile-based OTPs (One-Time Passwords) instead of signatures for verification, while customers will also be able to make payments through UPI, cutting down on cash transactions.Officials say the reforms are part of Advanced Postal Technology 2.0, a modernised framework already activated in the Gurgaon postal circle. The system integrates 5G-enabled tools, real-time tracking, and digital payment options—features long associated with private e-commerce companies and other courier firms.“With the new software, OTP-based delivery has started. This will enhance accuracy and minimise errors in parcel delivery,” said Sumit Gad, senior superintendent of post offices, Gurgaon division. “The idea is to make India Post as seamless and transparent as any e-commerce logistics network,” he added.For decades, postal deliveries were verified through handwritten signatures — a system often marred by delays and complaints. Now, for all such services, including registered letters, speed post, or e-commerce parcels, recipients will receive an OTP on their mobile number to be shared with the postman.The department has also unveiled a UPI-based digital payment system to facilitate instant, cashless doorstep transactions, allowing receivers to use QR codes and UPI apps to make payments.Furthermore, India Post Payments Bank (IPPB) has also deepened its rural presence. Villages that once depended on money orders are today using Aadhaar-enabled banking, doorstep insurance, and digital payments via the postal network.Experts believe this renewed push will help India Post capture a bigger slice of the booming e-commerce-driven logistics market while retaining its traditional role as the trusted messenger for the people. “The challenge is to match the speed and reliability of private couriers,” an industry analyst said, adding, “But with reforms like OTP deliveries, UPI integration, and real-time tracking, India Post is showing it is ready to compete.“